Case study- Redesign ‘Circle of Trust’

There are local businesses that fails even if having so much passion and dedication. May be shaping up a little on UX can help these brands to rediscover.

Circle of trust

Present

Goal

User Research

We had to learn:

  1. How do customers shop? What’s their buying philosophy? Why do they choose ‘Circle of Trust’?
  2. Competitors? behavior of similar online sites? How they are different from Sam’s shop.
  3. How’s a typical sneaker head’s buying pattern? Do they face difficulties in finding their right sneaker?

We have concluded to the following points

  1. Sam’s store is specialized in rare shoes and vintage models. 75% of his customers trust his store for this type of collections. Marketing is mainly mouth to mouth.
  2. There is definitely a huge gap of social media presence, even if he keeps an Instagram page.
  3. Customers gets inspirations from social media, most of them has a favorite brand and even has a shop they trust.
  4. They buy premium quality shoes and some of them are resellers.

Who are the users

We categorized users into two, Realkeepers (aged over 30’s who loves the rare pieces and collect them), others are youngsters, who carry a rare style quotient and follows the hype culture.

Competitor Analysis

Based on the comparison between Sam’s store and competitor sites, we did a SWOT analysis.

  1. Strengths: The store has good connections with brands and worldwide network.
  2. Weaknesses: Even if he has an Instagram page to showcase his collections, he is out of reach or grew out of social media game.
  3. Threats: The crowd is behind the hype culture now, and it is so hard to compete with sneaker stores that offer releases on a regular basis. Online customers are growing out of streetwear and sneaker culture.
  4. Opportunities: Brand is flexible and can be pushed towards an image that speaks to people(sustainability/fairness). Brand can specialize in older models, such a market exists.

The Problem

Value Proposition Canvas

We have observed that competitors provide additional customer engagement through social media interaction and has a unique, shop-specific style. Circle of Trust has a clear concept and message, but fails to communicate that. Which leads to lack of attraction to potential customers.

We assume that communicating the identity and philosophy of the shop at first sight and engagement through social media will improve trust and customer loyalty.

Ideation

  1. Collaborate social media more
  2. A bit more focus on marketing the brand
  3. Communicate his style philosophy in a better way

A bunch of ideas

  1. A dedicated space for social media interaction
  2. Social media mood board
  3. Better layout for website

Focus on Information Architecture

This was easy, since users have a mindmap on how usually an e-commerce website works.

We came up with a new site map for the website.

Based on the sitemap, we formulated a primary user flow: Buy men’s white/red Air Max 1 in Size 44 and checkout with Paypal.

Time for prototyping

Unfortunately there had been a glitch in testing the mid-fis. The prototypes did not fit well on the screen for user to complete the task. This was especially noted in Mac. Because of time constraints, it was not possible to rework on it. But we are definitely happy with the low-fi results.

Learnings

Software Engineer, Startup enthusiast , Becoming UX Designer @Ironhack